Frequently Asked Questions
Our operations centre is located just a few minutes away from Gillingham Station, we are about an hour away from Bournemouth Airport and Bristol Airport. Our drivers are strategically located in Gillingham, Mere, Wincanton & Shaftesbury allowing us to provide a fast, efficient service to our passengers.
Do you provide receipts for cash bookings?
Yes, our drivers all carry receipt books and will be happy to provide you with a receipt at the end of your journey, alternatively we can email you a receipt or text a link to your mobile phone. Cash booking receipts are not VAT receipts.
Do I need to book in advance?
No, However we do advise that you give us sufficient notice to allow us to provide the transport for your journey. Advance bookings are always recommended to allow us to ensure we have the correct vehicle available for your booking.
Can I cancel my booking once I have placed it?
Yes, for local bookings you can cancel your booking without charge as long as the driver has not already been dispatched. For Airport collection services we require a minimum of 6 hours cancellation if you wish to avoid incurring any cancellation fees.
What areas do you cover?
We cover North Dorset postcodes for Airport Transfer services. For local journeys we cover SP8 and surrounding areas. We also cover all major airports and sea ports.
How will I find my driver at the airport?
All our drivers will be given your contact information and carry a placard with your name on it. Unless otherwise requested, our driver will meet you in the main arrivals hall in the airport. For frequent flyers we can also pre-arrange to meet you outside the terminal building (subject to parking restrictions).
What happens if I forget something in the car?
We make every effort to ensure that all lost property is brought back to the Head Office and kept safely until you are able to collect it. If you forget an item in one of our vehicles please ensure you call our customer service team at the earliest convenience on 01747 821111.
Do you allow pets in your vehicles?
Any passenger travelling with a guide dog can travel in our vehicles without booking in advance. We do ask that any passenger travelling with an animal which is not a guide dog to contact us prior to making their booking and we will do our best to accommodate you and your pet(s).
Are there any hidden charges?
No. The price you see is the price you pay. Credit card surcharges, if any, are shown upfront before you book online. All cash prices do not incur any VAT and no VAT will be added at the end of your journey.
Do you accept card payments?
Yes, All our drivers carry card payment facilities, you can also pay for your journey in advance. Our booking system will send you a payment link where you can make payment and issue you a digital receipt by text message or email after your payment has been received.
Do you do school contracts?
We do and are one of the biggest suppliers of school transport in Gillingham. Ace Taxis works with both the local council and schools and transports upwards of 30 students every morning and afternoon.
Do you offer business accounts?
We offer a priority service to all of our business accounts, our prices are very competitive and we offer weekly or monthly invoicing depending on your needs.
What sort of car can I expect?
We have a large variety of vehicles on our fleet, from standard saloons, E-class Mercedes saloons and estates as well as our prestigious Porsche Taycan which carrys upto 3 passengers in style.
How will I know it is my driver?
All our drivers wear identification badges and will have their Dorset issued Taxi or Hackney badge with them. When we arrive at a pickup if you have called on a mobile telephone number, we will usually send you a text message telling you your drivers name, registration number and vehicle colour and description.
Do you do wedding transport?
We certainly do, we are one of the main providers of wedding vehicles for guests travelling to or from a wedding in North Dorset. We also work with specialists that can offer luxury Rolls Royce vehicles for the bridge and groom.